Home » Community Terms of Service
Last updated: July 7, 2026
These Community Terms of Service (the “Terms”) is an agreement between you (“Member”) and Welltory Inc., with its principal place of business at 541 Jefferson Avenue, Suite 100, Redwood City, CA 94063, USA (“Welltory”, “we”, “us” or “our”) — the operator of Welltory Health Communities.
Please carefully read the following Terms. By using, accessing, or enrolling in the Community, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Community.
These Terms supplement Welltory's Terms of Use. In the event of conflict, these Terms prevail with respect to Community Services. Conduct rules, moderation procedures, and crisis resources are set out in the Community Guidelines, incorporated herein by reference. In the event of conflict between these Terms and the Community Guidelines on a purely behavioral matter, the Community Guidelines prevail for that matter only.
| Term | Meaning |
|---|---|
| “App” / “Welltory Service” | Welltory mobile and web application available on iOS, Android, and via www.welltory.com, including all features, health tracking tools, algorithms, insights and content made available through it. Community Services are a separate, optional paid add-on to the App. |
| “Community” | The online community operated by Welltory on the third-party Platform, made available to enrolled Members, and consisting of moderated discussion channels, groups, and cohorts through which Welltory provides Community Services. |
| “Community Services” | The services provided by Welltory to Members through a Community, including: (i) access to peer discussion channels; (ii) Group Health Educator educational content, group Q&A sessions, and educational materials; (iii) AI-assisted moderation and facilitation; (iv) Member assessment, matching, and cohort placement; and (v) membership administration and support. Welltory may introduce, modify, or discontinue additional features of Community Services from time to time; any such features are provided subject to these Terms, and their introduction or discontinuation does not change the Subscription fee or constitute a modification of these Terms. Subscription fees pay for the availability of Community Services during the applicable billing period and do not guarantee any particular volume, frequency, or outcome of any individual component. |
| “Member” / “you” | An individual enrolled in and granted access to a Community. |
| “Group Health Educator” | A qualified health and science professional (which may include a researcher, licensed clinician, or public health professional holding a doctoral-level degree in a relevant scientific discipline) retained by Welltory as an independent contractor to provide group-level educational content. The Group Health Educator is NOT your treating physician or personal healthcare provider and does not provide individualized medical advice, diagnosis, or treatment. |
| “User Content” | Any text, posts, comments, images, or other content you submit to the Community. |
| “Subscription” | The paid membership plan granting access to Community Services. |
| “Community Guidelines” | The separate conduct and moderation document incorporated into these Terms by reference, available at https://welltory.com/community-guidelines/. |
| “Platform” | Discord Inc. |
| “Welltory” | Welltory Inc., a Delaware corporation. |
Community Services are offered and described as general wellness, peer-support, and educational services. They are not a medical device, digital therapeutic, clinical program, research study, or substitute for professional medical care, and are not subject to FDA clearance or approval.
Welltory does not claim that Community Services diagnose, treat, cure, mitigate, or prevent any disease or condition. All health-related content within the Community uses educational and general wellness framing only — such as "may help support" or "may help people living with" — and does not constitute clinical advice, treatment recommendations, or disease-specific diagnostic claims. Where factual or scientific health statements are made, they are supported by peer-reviewed publications, systematic reviews, or established guidance from recognized professional or governmental bodies.
To enroll in a Community, you must:
Your Community assessment, onboarding, or matching responses may be used to establish your starting profile, support Community matching or cohort placement, personalize Community onboarding and educational features, and document your consent to health data processing for Community Services, as described in the Community Privacy Addendum. These flows are not medical assessments, clinical evaluations, diagnoses, or treatment recommendations.
If you do not provide or if you later withdraw the health data processing consent required for Community Services, Welltory may be unable to provide Community Services to you, and your Community membership may end. If this happens, any cancellation, refund, or non-refund treatment will be determined in accordance with the Refund Policy in Part III of these Terms.
Welltory may offer Community enrollment on a rolling basis, including monthly or other cohorts. Your placement may depend on your Community profile, available groups, cohort capacity, timing of enrollment, safety considerations, and operational availability. Welltory may adjust cohort structure, group placement, Community format, or available features from time to time, provided that the Community remains a peer-support and educational service as described in these Terms.
Access to Community Services requires an active paid Subscription. Current pricing, billing frequency, plan details, promotional pricing, renewal pricing, and any material limitations or conditions are displayed at the point of enrollment. Welltory provides clear and conspicuous disclosure of all material subscription terms before you are charged, in compliance with applicable consumer protection requirements.
Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. The renewal price and any promotional renewal terms are determined by the offer terms shown to you at the time of purchase.
Depending on the offer presented when you subscribe, your Subscription may renew at the same promotional price for as long as your Subscription remains active, or it may renew at a standard, regular, or then-current price after the promotional period. Any such renewal terms will be disclosed at the point of purchase.
If you cancel, switch plans, allow your payment to fail, or your Subscription otherwise ends, any promotional renewal price or grandfathered pricing may no longer apply. Any later purchase will be subject to the price, plan, and terms available at the time of that later purchase.
Welltory may determine, offer, modify, or discontinue pricing, promotions, plan structures, and renewal terms at its discretion, subject to applicable law and the disclosures provided at purchase.
Where required by applicable law, Welltory will send you a renewal reminder before the relevant billing period ends. You may cancel at any time in accordance with the Cancellation section below.
You may cancel at any time by contacting us at [email protected]. Cancellation stops future renewals; access continues until the end of your paid period.
Welltory may change Subscription fees, plan structures, promotional offers, and renewal pricing from time to time. For active Subscriptions, price changes take effect only as disclosed in the offer terms presented at purchase or after any notice required by applicable law.
If the offer terms presented at purchase state that a promotional renewal price remains available for as long as your Subscription remains active, Welltory will apply that promotional renewal term unless you cancel, switch plans, allow payment to fail, or your Subscription otherwise ends.
If your Subscription ends and you later re-enroll, your new Subscription will be subject to the price, plan, and terms available at the time of re-enrollment.
All Members must comply with the Community Guidelines at all times. The Community Guidelines are incorporated into these Terms by reference and are available at https://welltory.com/community-guidelines/.
Welltory may update the Community Guidelines in accordance with the notice procedures set out in the Changes Section below.
You are solely responsible for all User Content you submit. By posting User Content, you represent and warrant that:
By submitting User Content, you grant Welltory a non-exclusive, worldwide, royalty-free, sublicensable (solely to service providers operating on Welltory's behalf) license to use, store, display, reproduce, and distribute your User Content solely for operating, maintaining, and improving the Community. This license terminates when you delete your content or your membership ends, subject to legal retention obligations. You retain all ownership rights in your User Content.
The Community Guidelines set out the full list of prohibited content and behaviors. The following prohibited conduct additionally carries specific legal consequences under these Terms:
The Group Health Educator role is limited to providing group-level educational content only. The Group Health Educator does NOT have access to your personal health data and does not provide individualized medical advice, diagnosis, or treatment. For interaction guidelines, see Community Guidelines.
Participation in the Community does NOT create a physician-patient relationship or any other clinical relationship between you and: (a) Welltory; (b) the Group Health Educator; or (c) any other Member. The Group Health Educator’s content does not constitute individualized medical advice, diagnosis, or treatment.
From time to time, Welltory may offer optional programs within or in connection with Community Services, including the group case program, Patient-Reported Outcome (PRO) questionnaires, research opportunities, educational activities, surveys, or other member-participation features.
Participation in any optional program is voluntary. Unless expressly stated otherwise in the specific program notice or consent, declining to participate in an optional program does not affect your Community membership, Subscription status, access to standard Community features, or ability to participate in peer-support and educational Community activities.
Some optional programs may require separate affirmative consent, additional disclosures, or separate terms before you can participate. If a specific optional program notice, consent form, or research consent conflicts with this section, the more specific document controls for that optional program.
Optional programs are not medical services, clinical evaluations, diagnosis, treatment, or individualized medical advice. They do not create a physician-patient relationship or any other clinical relationship between you and Welltory, any Group Health Educator, any researcher, any moderator, or any other Community participant.
Welltory may offer a voluntary group case program. A group case is an educational, group-level analysis of patterns observed among members of the Community who choose to participate in a specific case.
Before each group case, Welltory will provide a separate notice or consent describing the topic of the case, the categories of data requested, the intended use of the results, the minimum group-size threshold or de-identification approach, and where the resulting group-level report may be shared, such as within the Community, in educational materials, on Welltory’s blog, or on social media.
You may decline any group case without leaving the Community. If you consent to a group case, Welltory will use only the data described in the applicable group case notice or consent. Your individual App health data is not shown to other members of the Community. The Group Health Educator receives only de-identified, aggregated, group-level information, not your individually identifiable health data.
Group case reports are provided for educational and general wellness purposes only. They are not intended to evaluate, diagnose, treat, monitor, cure, mitigate, or prevent any disease or condition. A group case report is not a clinical report, medical record, medical opinion, or personalized recommendation for you or any other member.
Once your data has been incorporated into a finalized anonymized or aggregated group case report, individual contributions may not be recoverable or removable from that finalized report. Withdrawal from a group case applies prospectively, as further described in the Community Privacy Addendum or the applicable group case consent.
Where applicable, academic publications, scientific publications, preprint submissions, or other formal research uses of group case data are handled only through the research participation process described below and require separate research consent, and IRB-compliant informed consent.
Welltory may offer optional Patient-Reported Outcome questionnaires or similar self-report questionnaires within the Community. These may ask about topics such as symptoms, functioning, quality of life, sleep, energy levels, activity tolerance, recovery patterns, pacing, or other health-related experiences.
PRO questionnaires are voluntary unless a specific Community feature clearly states that a response is required to use that feature. Declining or discontinuing a PRO questionnaire does not affect your standard Community membership.
PRO questionnaires are not medical assessments, diagnostic tools, clinical evaluations, or substitutes for professional medical care. They are intended to help Welltory understand member-reported experiences, support Community education, personalize non-clinical Community features, and identify anonymized or aggregated group-level trends, as described in the Community Privacy Addendum and any applicable questionnaire notice or consent.
Welltory does not use PRO questionnaire responses to provide individual diagnosis, treatment, or medical advice. The Group Health Educator does not use your individual PRO responses to advise you personally or to make clinical decisions about you.
Where required, Welltory will request separate consent for a PRO questionnaire series or related use of PRO data. You may withdraw from a PRO questionnaire series prospectively, as described in the Community Privacy Addendum or the applicable questionnaire notice.
Welltory may invite members of the Community to participate in research activities. Research participation is always voluntary and separate from your Community membership. You are not required to participate in research to join, remain in, or use the Community.
If Welltory conducts a formal research study involving Community members or Community-derived data, Welltory will provide a separate research consent before including your personal data, de-identified individual-level data, or other research-relevant data in that study. Where Institutional Review Board (IRB) oversight is required or used, you will receive an IRB-compliant informed consent form before participation.
A research consent will describe the purpose of the study, the data involved, foreseeable risks and benefits, how your data will be used and protected, whether results may be published, whether compensation is offered, how to ask questions, and how to withdraw, subject to the terms of that consent and applicable law.
Declining research participation does not affect your Community membership, Subscription, access to standard Community features, or relationship with Welltory. Withdrawing research consent applies prospectively, subject to the applicable research consent and legal or ethical obligations. Anonymized or aggregated data already incorporated into finalized analyses, publications, or research outputs may not be removable if individual contributions are no longer identifiable or recoverable.
Research activities do not convert Community Services into medical care, a clinical program, a clinical trial, or a treatment relationship unless expressly stated in a separate IRB-approved research consent. No research activity provides individual medical advice, diagnosis, treatment, or emergency support.
Welltory may modify, pause, or discontinue any optional program at any time for operational, safety, legal, research, privacy, platform, or product reasons. Welltory does not guarantee that any optional program, group case, questionnaire, research opportunity, report, publication, or educational output will be offered, completed, published, or remain available.
If an optional program is modified, paused, or discontinued, your standard Community membership will continue unless the Community itself is suspended or terminated under these Terms.
Community Services are currently hosted on or integrated with Discord (Discord Inc.). By using Community Services, you are additionally subject to Discord’s Terms of Service and Privacy Policy.
Welltory recommends using a pseudonym as your Community display name to protect your identity. Do NOT post personal medical records, insurance numbers, Social Security Numbers, prescription details, or identifying medical photos in any Community channel. Full privacy and data handling guidance is set out in the Community Privacy Addendum.
Welltory may migrate to a different platform with at least 30 days’ advance notice. These Community Terms apply regardless of which platform hosts Community Services.
Deletion of Discord data. When your Community membership ends or you request deletion of your Community data, Welltory will remove your access to the Community Discord server. However, messages and files you have posted in Community channels are stored on Discord’s servers and subject to Discord’s own data retention policies. To request deletion of your message history from Discord’s servers, you must contact Discord directly via channels specified in Discord's Privacy Policy or use Discord's own account deletion tools. Welltory cannot delete data held by Discord in its capacity as an independent data controller.
Health data and other Community Data collected or processed in connection with Community Services are governed by Welltory’s Privacy Policy and the Community Privacy Addendum, which is presented as part of the Community enrollment and consent flow. The Community Privacy Addendum describes the categories of data processed, the purposes of processing, applicable legal bases, retention periods, data sharing, and your privacy rights. Please read the Community Privacy Addendum carefully before enrolling.
Certain health data processing is necessary to provide Community Services, including Community assessment and matching, onboarding, cohort or group placement, membership management, personalization of Community features and educational content, and operation of Community Services. Community messages, posts, interactions, and related metadata may also be processed for Community safety, AI-assisted and human moderation, enforcement of the Community Guidelines, and operation of Community Services.
If you purchase a Subscription but do not provide the health data processing consent required during the Community enrollment flow, Welltory will not be able to provide Community Services to you. Your Community enrollment will not be completed, your access will not begin, and Welltory will cancel the Subscription and issue a full refund of the amount paid for that Subscription, provided that this occurs within 14 days from the date of purchase. After this 14-day period, no refund will be provided.
If you are already an active Community member and later withdraw consent for health data processing that is necessary to provide Community Services, Welltory may no longer be able to provide Community Services to you, and your Community membership may end. In that case, cancellation and refund treatment will be governed by the Refund Policy in these Terms. Unless you are within the initial refund period or a refund is required by applicable law, withdrawing required consent after Community access has begun does not entitle you to a refund for the current paid period.
Welltory may use anonymized, aggregated Community data from which no individual can be identified for product improvement, quality improvement, service analytics, feature development, and educational materials. Once data has been anonymized so that no individual can be identified, it is no longer personal data and separate consent is not required for that anonymized use. Where identifiable health data is processed before anonymization, that processing is governed by the Privacy Policy, the Community Privacy Addendum, and any consent required for the applicable Community Services purpose.
Formal research activities, scientific publications, academic publications, preprint submissions, or other research uses involving personal data, de-identified individual-level data, or Community-derived datasets are handled through the research participation process and require separate research consent, and IRB-compliant informed consent where applicable.
This Community is not equipped to handle medical emergencies or mental health crises. If you or someone else is in immediate danger, contact your local emergency number immediately. In the United States, call 911 for emergencies and call or text 988 for the Suicide & Crisis Lifeline. If you are outside the United States, contact your local emergency services or crisis hotline. The Community Guidelines contain the full crisis response protocol and additional emergency resource contacts.
Welltory reserves the right to remove, restrict, or modify any User Content, and to warn, suspend, or permanently terminate any Member's access to the Community, for violation of these Terms or the Community Guidelines, without prior notice in cases of severe or immediate violations; for other violations, Welltory typically follows the progressive enforcement framework and the appeals process set out in Community Guidelines.
Enforcement actions may be appealed by contacting [email protected] within 14 days of the action. Welltory's decision on appeal is final.
You may cancel your Subscription and terminate your Community membership at any time in accordance with Cancellation Section above.
Welltory may temporarily suspend your access to Community Services without prior notice if you: (a) breach these Terms or the Community Guidelines; or (b) engage in conduct that endangers other Members or Welltory personnel.
During suspension, your Subscription continues to run and fees continue to accrue. Suspension may be lifted at Welltory’s discretion upon resolution of the underlying cause.
Welltory may terminate your Community membership in the circumstances described below.
Termination for Cause. Welltory may permanently terminate your Community membership immediately if you: (a) commit a severe or repeated breach of these Terms or the Community Guidelines; (b) provide materially false or misleading information during enrollment, onboarding, Community matching, consent, billing, or safety-related processes; (c) withdraw or fail to maintain a consent that is required for Welltory to provide Community Services to you; or (d) engage in conduct that creates legal, safety, privacy, security, or operational risk for Welltory, other Members, or Community personnel.
Refunds upon termination are governed by Section “Refund Policy” above. Welltory’s termination decision may be appealed in accordance with Part XI “Moderation and Enforcement”.
Termination Without Member Fault. Welltory may terminate your Community membership without Member fault if Welltory discontinues the Community, Community Services, or the specific Community program in which you are enrolled, whether by Welltory’s business decision or because of legal, regulatory, safety, security, privacy, platform, technical, operational, staffing, force majeure, or other external factors outside Welltory’s reasonable control.
If Welltory terminates your Community membership without Member fault and does not provide access to materially similar Community Services for the remainder of your current paid period, Welltory will provide a prorated refund for the unused portion of that paid period, calculated from the effective date of termination through the end of the paid period, except where a different refund treatment is required by applicable law or applicable payment platform rules.
Changes to individual features, channels, events, optional programs, platform tools, Community format, cohort structure, or educational activities do not constitute termination of Community membership if Welltory continues to provide access to materially similar Community Services.
Upon suspension: access to Community channels is restricted for the duration; Subscription fees continue to accrue.
Upon termination: (a) access to all Community channels is immediately and permanently revoked; (b) your Subscription is cancelled and no further charges are made; (c) your Welltory App access is not affected; (d) your personal data will be handled in accordance with the Community Privacy Addendum; (e) User Content may be retained as required for legal compliance or dispute resolution; (f) provisions of these Terms that by their nature survive termination continue to apply, including the sections on Content License, Indemnification, Limitation of Liability, Dispute Resolution and Arbitration, and Document Hierarchy; and (g) you remain responsible for any charges incurred prior to termination.
COMMUNITY SERVICES ARE FOR EDUCATIONAL AND PEER SUPPORT PURPOSES ONLY. WELLTORY IS NOT A MEDICAL PROVIDER. ALL COMMUNITY CONTENT — INCLUDING CONTENT FROM THE GROUP HEALTH EDUCATOR, AI-GENERATED CONTENT, AND USER CONTENT — IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. DO NOT MAKE INDIVIDUAL MEDICAL DECISIONS BASED SOLELY ON COMMUNITY CONTENT. ALWAYS CONSULT A QUALIFIED HEALTHCARE PROFESSIONAL ABOUT YOUR INDIVIDUAL HEALTH SITUATION. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CONTACT YOUR LOCAL EMERGENCY NUMBER IMMEDIATELY. IN THE UNITED STATES, CALL 911.
WELLTORY PROVIDES COMMUNITY SERVICES “AS IS” AND “AS AVAILABLE.” WELLTORY MAKES NO WARRANTY THAT: (A) COMMUNITY SERVICES WILL IMPROVE YOUR HEALTH OUTCOMES; (B) COMMUNITY CONTENT IS ACCURATE, COMPLETE, OR UP TO DATE; (C) COMMUNITY SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; (D) THE GROUP HEALTH EDUCATOR’S CONTENT IS APPLICABLE TO YOUR INDIVIDUAL HEALTH SITUATION; (E) COMMUNITY SERVICES OR CONTENT WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS; OR (F) THE THIRD-PARTY PLATFORM ON WHICH THE COMMUNITY IS HOSTED WILL BE AVAILABLE, ACCESSIBLE, OR OPERATE WITHOUT INTERRUPTION AT ANY TIME.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WELLTORY’S TOTAL LIABILITY FOR CLAIMS ARISING FROM COMMUNITY SERVICES SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES PAID BY YOU IN THE THREE (3) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL WELLTORY BE LIABLE FOR: HEALTH OUTCOMES FROM COMMUNITY PARTICIPATION; CONTENT POSTED BY OTHER MEMBERS; AI-GENERATED CONTENT; PLATFORM DISRUPTIONS; OR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.
You agree to indemnify, defend, and hold harmless Welltory and its officers, directors, employees, and contractors from any claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising from: (a) your User Content; (b) your breach of these Community Terms or the Community Guidelines; (c) your misrepresentation of identity or qualifications; or (d) your violation of any applicable law.
Community Services may not be available for every health profile, cohort, platform, language, jurisdiction, or enrollment path at all times. Welltory may limit, modify, pause, or discontinue availability of Community Services, specific Communities, cohorts, features, or enrollment paths where required by applicable law, safety considerations, operational capacity, platform limitations, or product design. This does not affect your access to the core Welltory App.
These Community Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND YOUR RIGHT TO A JURY TRIAL.
Informal Resolution First. Before initiating arbitration, the party seeking to resolve a dispute must send written notice to the other party describing the claim and the relief sought. If the dispute is not resolved within 30 days of such notice, either party may initiate arbitration. Notices to Welltory must be sent to: [email protected] and Welltory Inc., 541 Jefferson Avenue, Suite 100, Redwood City, CA 94063, USA.
Binding Arbitration. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or Community Services that is not resolved informally shall be resolved by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (available at www.adr.org), as modified by these Terms. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. The arbitration shall be conducted in English and seated in Wilmington, Delaware. The arbitrator’s award shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
Arbitrator’s Authority. The arbitrator shall have the same authority to award relief on an individual basis as a court would, including injunctive and declaratory relief and statutory damages. The arbitrator must follow these Terms as a court would.
Fees. Filing, administration, hearing, and arbitrator compensation fees will be allocated in accordance with the AAA Consumer Arbitration Fee Schedule (available at www.adr.org). The arbitrator may only award fees and costs to Welltory as may be required by applicable law or upon a determination that a claim was filed for purposes of harassment or is patently frivolous.
Small Claims. Either party may bring an individual claim in small claims court in lieu of arbitration, if the claim qualifies and remains in small claims court.
NO CLASS ACTIONS. YOU AND WELLTORY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. IF THIS CLASS ACTION WAIVER IS FOUND UNENFORCEABLE AS TO A PARTICULAR CLAIM, THAT CLAIM MUST BE LITIGATED IN COURT AND NOT IN ARBITRATION, BUT THE REMAINDER OF THIS ARBITRATION AGREEMENT SHALL REMAIN IN EFFECT.
JURY TRIAL WAIVER. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WELLTORY WAIVE THE RIGHT TO A JURY TRIAL FOR ANY CLAIM THAT FALLS OUTSIDE THE SCOPE OF THIS ARBITRATION AGREEMENT OR FOR WHICH ARBITRATION IS FOUND UNENFORCEABLE.
Exceptions. Notwithstanding the above, either party may seek emergency injunctive relief in any court of competent jurisdiction to prevent irreparable harm pending arbitration. Claims relating to infringement or misappropriation of intellectual property rights may be brought in court.
Opt-Out. You may opt out of this arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms. If you opt out, disputes shall be resolved exclusively in the state or federal courts located in Delaware.
If Welltory materially modifies this arbitration agreement, you will have 30 days from the date of notice of such modification to opt out of the modified arbitration agreement by sending written notice as described above.
TIME LIMIT. ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR COMMUNITY SERVICES MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER THE CLAIM ARISES. CLAIMS NOT BROUGHT WITHIN THIS PERIOD ARE PERMANENTLY BARRED.
Confidentiality. All arbitration proceedings, submissions, discovery, and awards shall be kept strictly confidential by both parties, except: (a) as required by applicable law or court order; (b) to the extent necessary to enforce an arbitration award in court; or (c) with the prior written consent of both parties. Neither party may disclose the existence, content, or outcome of any arbitration to any third party without the other party’s written consent, except as required by law.
Mass Arbitration. If 25 or more substantially similar arbitration demands are filed against Welltory within any 180-day period (“Mass Filing”), Welltory and the Member agree that such demands shall be arbitrated in sequential batches of no more than 50 per batch, with the parties requesting that AAA administer the proceedings accordingly. The first batch shall be designated as bellwether cases and fully arbitrated to conclusion before the next batch proceeds. The outcome of the bellwether cases shall be made available to the parties to facilitate resolution of the remaining demands. Welltory’s obligation to pay AAA fees for non-bellwether demands is stayed pending resolution of each bellwether batch. Any demand that is part of a Mass Filing and that does not proceed under this batching procedure shall not be administered by AAA until its designated batch commences. This provision does not limit any individual claimant’s substantive rights.
Welltory reserves the right to amend or otherwise modify these Terms at any time. In such cases, Welltory will inform Members of the changes by posting updated Terms inside the Community and, where reasonably practicable, by email.
Such changes will only affect the relationship with the Member from the date communicated onwards. The applicable previous version will govern the relationship prior to the Member's acceptance of the updated Terms. The date of each update is indicated at the top of these Terms.
Continued use of the Community after the effective date of any change constitutes acceptance of the updated Terms. If a Member does not wish to be bound by the changes, they must stop using the Community and may terminate their Subscription in accordance with Cancellation Section.
Changes affecting Subscription price, renewal terms, cancellation rights, refund rights, or materially reducing paid Community access will be communicated in advance where required by applicable law. If you do not agree to a material change, you may cancel your Subscription before the change takes effect.
These Community Terms, together with the Community Guidelines, Community Privacy Addendum, Welltory’s Privacy Policy, and Welltory’s Terms of Use, form the complete agreement between you and Welltory for Community Services. In the event of conflict: these Community Terms prevail over Welltory’s general Terms of Use; Community Guidelines prevail on purely behavioral/conduct matters; Community Privacy Addendum prevails on health data processing matters, and the Community Privacy Addendum prevails over Welltory’s general Privacy Policy in the event of conflict with respect to Community Services.
Community Services are intended only for individuals aged 18 or older. Welltory does not knowingly allow individuals under 18 to enroll in Community Services. Welltory does not knowingly collect personal information from anyone under 13. If you believe a child or minor has provided us with personal information in connection with Community Services, please contact us at [email protected] and we will take appropriate steps.
Welltory is committed to making only substantiated health claims in Community marketing, consistent with FTC guidance (16 CFR Part 255) and applicable consumer protection law. Welltory will disclose any material connections in publications based on Community data, in compliance with the FTC Endorsement Guides (16 CFR Part 255).
If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary or severed. Remaining provisions continue in full force.
If you have any questions, concerns, or complaints about these Community Terms of Service or suggestions about any aspect of participation in this Community, please contact us at [email protected].