Community Terms of Service

Last updated: April 23, 2026

These Community Terms of Service (the “Terms”) is an agreement between you (“Member”) and Welltory Inc., with its principal place of business at 541 Jefferson Avenue, Suite 100, Redwood City, CA 94063, USA (“Welltory”, “we”, “us” or “our”) — the operator of Welltory Health Communities.

Please carefully read the following Terms. By using, accessing, or enrolling in the Community, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Community.

These Terms supplement Welltory’s Terms of Use. In the event of conflict, these Terms prevail with respect to Community Services. Conduct rules, moderation procedures, and crisis resources are set out in the Community Guidelines, incorporated herein by reference. In the event of conflict between these Terms and the Community Guidelines on a purely behavioral matter, the Community Guidelines prevail for that matter only.

Definitions

Term	Meaning
“App” / “Welltory Service”	Welltory mobile and web application available on iOS, Android, and via www.welltory.com, including all features, health tracking tools, algorithms, insights and content made available through it. Community Services are a separate, optional paid add-on to the App.
“Community”	A subscription-based peer-support and educational online community operated by Welltory for eligible App users.
“Community Services”	All features, content and optional programs available through a Community, including: (i) peer discussion channels and member interactions; (ii) Group Health Educator educational content, group Q&A sessions, and educational materials; (iii) AI-assisted moderation and facilitation; (iv) the group case program — voluntary participation, subject to separate per-case consent; (v) Patient-Reported Outcome (PRO) questionnaires — voluntary, subject to separate per-questionnaire consent; (vi) research participation — voluntary, subject to separate IRB-compliant informed consent; and (vii) related features Welltory may introduce from time to time. Optional programs require Member’s separate affirmative consent and are never required for continued Community membership.
“Member” / “you”	An individual enrolled in and granted access to a Community.
“Group Health Educator”	A qualified health and science professional (which may include a researcher, licensed clinician, or public health professional holding a doctoral-level degree in a relevant scientific discipline) retained by Welltory as an independent contractor to provide group-level educational content. The Group Health Educator is NOT your treating physician or personal healthcare provider and does not provide individualized medical advice, diagnosis, or treatment.
“User Content”	Any text, posts, comments, images, or other content you submit to the Community.
“Subscription”	The paid membership plan granting access to Community Services.
“Community Guidelines”	The separate conduct and moderation document incorporated into these Terms by reference, available at https://welltory.com/community-guidelines/.
“Welltory”	Welltory Inc., a Delaware corporation.

What the Community Is — and Is Not

The Community IS:	The Community is NOT:
✔  Peer support space for members with similar health profiles	✘  Medical service, clinical program, or telehealth service
✔  Educational resource with evidence-based health information	✘  Substitute for professional medical care or treatment
✔  Moderated environment (AI + human moderators)	✘  Digital therapeutic or clinical trial
✔  Optional group case program (anonymized, aggregated data)	✘  Crisis intervention or emergency response service
✔  Access to Group Health Educator educational content	✘  Service that creates any physician-patient relationship
✔  General wellness community	✘  Insurance or benefits product

Community Services are offered and described as general wellness, peer-support, and educational services. They are not a medical device, digital therapeutic, clinical program, research study, or substitute for professional medical care, and are not subject to FDA clearance or approval.

Welltory does not claim that Community Services diagnose, treat, cure, mitigate, or prevent any disease or condition. All health-related content within the Community uses educational and general wellness framing only — such as “may help support” or “may help people living with” — and does not constitute clinical advice, treatment recommendations, or disease-specific diagnostic claims. Where factual or scientific health statements are made, they are supported by peer-reviewed publications, systematic reviews, or established guidance from recognized professional or governmental bodies.

To enroll in a Community, you must:

• Be a registered Welltory App user aged 18 or older
• Be a resident of the United States (Community Services are not currently available outside the United States)
• NOT be a current resident of Washington State (My Health MY Data Act, Chapter 19.373 RCW), and NOT be physically located in Washington State when accessing Community Services
• Have a valid payment method accepted by Welltory
• Have completed the community screening questionnaire — your responses are used solely to match you to a Community that fits your health profile — and received a community recommendation based on those responses
• Accept these Community Terms and the Community Guidelines; and have reviewed and acknowledged the Community Privacy Addendum, which governs how Welltory processes your health data in connection with Community Services, and provided the required consent to health data processing as part of the enrollment flow

Subscription Plans and Fees

Access to Community Services requires an active paid Subscription. Current pricing, billing frequency, and plan details are displayed at the point of enrollment. Welltory provides clear and conspicuous disclosure of all material subscription terms — price, billing frequency, auto-renewal, and cancellation — before you are charged, in compliance with FTC requirements.

Auto-Renewal

Subscriptions automatically renew at the end of each billing period at the then-current price unless cancelled before the renewal date. Where pilot, promotional, or discounted pricing applies to your initial billing period, the renewal price will be the then-current standard price; this difference will be disclosed clearly at the point of purchase. Where required by applicable law, Welltory will send you a renewal reminder before the relevant billing period ends. You may cancel at any time in accordance with the Cancellation section below.

Cancellation

You may cancel at any time through: (a) the Subscription section of your Welltory App account settings; or (b) contacting us at [email protected]. Cancellation takes effect at the end of the current billing period. Access continues through the end of the paid period.

Refund Policy

• New enrollments: full refund if cancelled within 14 days of initial enrollment, no questions asked.
• Renewals: no refunds for renewal periods already billed.
• Termination for cause: no refund if access is terminated for guideline or Terms violation, except as required by law.
• Washington State: if you become a WA resident after enrollment, membership is terminated and a pro-rata refund is issued for unused prepaid time.
• Statutory rights: nothing in this section affects any statutory refund rights under applicable consumer protection law.
• Pilot program closure: if Welltory discontinues the Community pilot program in its entirety, all active Members will receive a full pro-rata refund for the unused portion of their then-current billing period within 30 days of the closure date.

Price Changes

Welltory may change Subscription fees with at least 30 days’ advance notice via email and notice posted inside the Community. Price changes take effect at your next renewal. Failure to cancel before renewal at the new price constitutes acceptance.

Community Guidelines — Incorporated by Reference

All Members must comply with the Community Guidelines at all times. The Community Guidelines are incorporated into these Terms by reference and are available at https://welltory.com/community-guidelines/.

Welltory may update the Community Guidelines in accordance with the notice procedures set out in the Changes section below.

User Content

You are solely responsible for all User Content you submit. By posting User Content, you represent and warrant that:

• You own or have all necessary rights to the content
• The content does not violate any law, third-party intellectual property right, or privacy right
• The content complies with the Community Guidelines
• You have the consent of any identifiable individual depicted in the content

Content License

By submitting User Content, you grant Welltory a non-exclusive, worldwide, royalty-free, sublicensable (solely to service providers operating on Welltory’s behalf) license to use, store, display, reproduce, and distribute your User Content solely for operating, maintaining, and improving the Community. This license terminates when you delete your content or your membership ends, subject to legal retention obligations. You retain all ownership rights in your User Content.

Prohibited Conduct — Legal Consequences

The Community Guidelines set out the full list of prohibited content and behaviors. The following prohibited conduct additionally carries specific legal consequences under these Terms:

• Misrepresenting yourself as a licensed healthcare provider
• Sharing another Member’s personal health information outside the Community without their explicit written consent
• Attempting to re-identify de-identified or anonymized group case data
• Using Community content for commercial purposes without Welltory’s prior written consent
• Enrolling in or accessing Community Services as a Washington State resident or while physically located in Washington State
• Using automated bots, scrapers, or other tools to collect data from the Community

Role and Scope

The Group Health Educator role is limited to providing group-level educational content only. The Group Health Educator does NOT have access to your personal health data and does not provide individualized medical advice, diagnosis, or treatment. For interaction guidelines, see Community Guidelines.

No Physician-Patient Relationship

Participation in the Community does NOT create a physician-patient relationship or any other clinical relationship between you and: (a) Welltory; (b) the Group Health Educator; or (c) any other Community Member. The Group Health Educator’s content does not constitute individualized medical advice, diagnosis, or treatment.

Third-Party Platform (Discord)

Community Services are currently hosted on or integrated with Discord (Discord Inc.). By using Community Services, you are additionally subject to Discord’s Terms of Service and Privacy Policy.

Welltory recommends using a pseudonym as your Community display name to protect your identity. Do NOT post personal medical records, insurance numbers, Social Security Numbers, prescription details, or identifying medical photos in any Community channel. Full privacy and data handling guidance is set out in the Community Privacy Addendum.

Welltory may migrate to a different platform with at least 30 days’ advance notice. These Community Terms apply regardless of which platform hosts Community Services.

Health Data Processing

Health data collected and processed in connection with Community membership is governed by Welltory’s Privacy Policy and the Community Privacy Addendum (acknowledged at enrollment). The Community Privacy Addendum describes the categories of health data processed, legal bases, retention periods, and your rights. Please read the Community Privacy Addendum carefully.

Group Case Program and Other Optional Activities

Community Services include an optional group case program in which anonymized, aggregated Member health data is used to generate educational group case summaries for the Group Health Educator. Participation in any individual group case is voluntary and requires separate, per-case consent. A minimum group size threshold, as specified in the Community Privacy Addendum, applies before any group case is formed. Higher thresholds apply before results are shared outside the Community or published externally. Individual data is de-identified in accordance with applicable data protection standards and as described in the Community Privacy Addendum before being shared with the Group Health Educator.

Within the Community, Welltory may also offer optional Patient-Reported Outcome (PRO) questionnaires (for example, symptom severity or quality-of-life measures). These are always voluntary, never required for continued membership, and subject to separate per-questionnaire consent.

If Welltory initiates a formal research study subject to Institutional Review Board (IRB) oversight, you will receive a separate, full IRB-compliant Informed Consent Form before any of your personal data is included. Participation in any such study is entirely voluntary and separate from your Community membership and Subscription.

Welltory may also use anonymized, aggregated Community data from which no individual can be identified for product improvement, scientific publications, and educational materials, without requiring separate consent. This processing does not involve personal data.

This Community is not equipped to handle medical emergencies or mental health crises. If you or someone else is in immediate danger, call 911. For mental health crises, call or text 988 (Suicide & Crisis Lifeline, US). These resources are US-only. If you are temporarily outside the United States, please contact your local emergency services. The Community Guidelines contain the full crisis response protocol and additional emergency resource contacts.

Welltory reserves the right to remove, restrict, or modify any User Content, and to warn, suspend, or permanently terminate any Member’s access to the Community, for violation of these Terms or the Community Guidelines, without prior notice in cases of severe or immediate violations; for other violations, Welltory typically follows the progressive enforcement framework and the appeals process set out in Community Guidelines.

Enforcement actions may be appealed by contacting [email protected] within 14 days of the action. Welltory’s decision on appeal is final.

Termination by You

You may cancel your Subscription and terminate your Community membership at any time in accordance with the Cancellation section above.

Suspension by Welltory

Welltory may temporarily suspend your access to Community Services without prior notice if you: (a) breach these Terms or the Community Guidelines; or (b) engage in conduct that endangers other Members or Welltory personnel. Where suspension is due to non-payment of Subscription fees, Welltory will notify you and provide a 7-day grace period to resolve the outstanding payment before suspension takes effect.

During suspension, your Subscription continues to run and fees continue to accrue. Suspension may be lifted at Welltory’s discretion upon resolution of the underlying cause.

Termination by Welltory

Welltory may permanently terminate your Community membership immediately if you: (a) commit a severe or repeated breach of these Terms or the Community Guidelines; (b) provide false information at enrollment, including a false Washington State representation; (c) fail to resolve a payment issue within the grace period specified above; or (d) become a Washington State resident. Refunds upon termination are governed by the Refund Policy section above. Welltory’s termination decision may be appealed in accordance with Part IX.

Effects of Suspension and Termination

Upon suspension: access to Community channels is restricted for the duration; Subscription fees continue to accrue.

Upon termination: (a) access to all Community channels is immediately and permanently revoked; (b) your Subscription is cancelled and no further charges are made; (c) your Welltory App access is not affected; (d) your personal data will be handled in accordance with the Community Privacy Addendum; (e) User Content may be retained as required for legal compliance or dispute resolution; (f) provisions of these Terms that by their nature survive termination continue to apply, including the sections on Content License, Indemnification, Limitation of Liability, Dispute Resolution and Arbitration, and Document Hierarchy; and (g) you remain responsible for any charges incurred prior to termination.

Health Disclaimer

No Warranties

Limitation of Liability

Indemnification

You agree to indemnify, defend, and hold harmless Welltory and its officers, directors, employees, and contractors from any claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising from: (a) your User Content; (b) your breach of these Community Terms or the Community Guidelines; (c) your misrepresentation of identity or qualifications; or (d) your violation of any applicable law.

Washington State Exclusion

Governing Law

These Community Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles.

Dispute Resolution and Arbitration

Informal Resolution First. Before initiating arbitration, the party seeking to resolve a dispute must send written notice to the other party describing the claim and the relief sought. If the dispute is not resolved within 30 days of such notice, either party may initiate arbitration. Notices to Welltory must be sent to: [email protected] and Welltory Inc., 541 Jefferson Avenue, Suite 100, Redwood City, CA 94063, USA.

Binding Arbitration. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or Community Services that is not resolved informally shall be resolved by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (available at www.adr.org), as modified by these Terms. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. The arbitration shall be conducted in English and seated in Wilmington, Delaware. The arbitrator’s award shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Arbitrator’s Authority. The arbitrator shall have the same authority to award relief on an individual basis as a court would, including injunctive and declaratory relief and statutory damages. The arbitrator must follow these Terms as a court would.

Fees. Filing, administration, hearing, and arbitrator compensation fees will be allocated in accordance with the AAA Consumer Arbitration Fee Schedule (available at www.adr.org). The arbitrator may only award fees and costs to Welltory as may be required by applicable law or upon a determination that a claim was filed for purposes of harassment or is patently frivolous.

Small Claims. Either party may bring an individual claim in small claims court in lieu of arbitration, if the claim qualifies and remains in small claims court.

Exceptions. Notwithstanding the above, either party may seek emergency injunctive relief in any court of competent jurisdiction to prevent irreparable harm pending arbitration. Claims relating to infringement or misappropriation of intellectual property rights may be brought in court.

Opt-Out. You may opt out of this arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms. If you opt out, disputes shall be resolved exclusively in the state or federal courts located in Delaware.

If Welltory materially modifies this arbitration agreement, you will have 30 days from the date of notice of such modification to opt out of the modified arbitration agreement by sending written notice as described above.

Confidentiality. All arbitration proceedings, submissions, discovery, and awards shall be kept strictly confidential by both parties, except: (a) as required by applicable law or court order; (b) to the extent necessary to enforce an arbitration award in court; or (c) with the prior written consent of both parties. Neither party may disclose the existence, content, or outcome of any arbitration to any third party without the other party’s written consent, except as required by law.

Mass Arbitration. If 25 or more substantially similar arbitration demands are filed against Welltory within any 180-day period (“Mass Filing”), Welltory and the Member agree that such demands shall be arbitrated in sequential batches of no more than 50 per batch, with the parties requesting that AAA administer the proceedings accordingly. The first batch shall be designated as bellwether cases and fully arbitrated to conclusion before the next batch proceeds. The outcome of the bellwether cases shall be made available to the parties to facilitate resolution of the remaining demands. Welltory’s obligation to pay AAA fees for non-bellwether demands is stayed pending resolution of each bellwether batch. Any demand that is part of a Mass Filing and that does not proceed under this batching procedure shall not be administered by AAA until its designated batch commences. This provision does not limit any individual claimant’s substantive rights.

Changes to These Community Terms

Welltory reserves the right to amend or otherwise modify these Terms at any time. In such cases, Welltory will inform Members of the changes by posting updated Terms inside the Community and, where reasonably practicable, by email.

Such changes will only affect the relationship with the Member from the date communicated onwards. The applicable previous version will govern the relationship prior to the Member’s acceptance of the updated Terms. The date of each update is indicated at the top of these Terms.

Continued use of the Community after the effective date of any change constitutes acceptance of the updated Terms. If a Member does not wish to be bound by the changes, they must stop using the Community and may terminate their Subscription in accordance with the Cancellation section.

Where required by applicable law — including with respect to changes affecting fees, cancellation rights, or dispute resolution — Welltory will provide advance notice before the modified Terms take effect.

Document Hierarchy

These Community Terms, together with the Community Guidelines, Community Privacy Addendum, Welltory’s Privacy Policy, and Welltory’s Terms of Use, form the complete agreement between you and Welltory for Community Services. In the event of conflict: these Community Terms prevail over Welltory’s general Terms of Use; Community Guidelines prevail on purely behavioral/conduct matters; Community Privacy Addendum prevails on health data processing matters, and the Community Privacy Addendum prevails over Welltory’s general Privacy Policy in the event of conflict with respect to Community Services.

Children’s Privacy

Community Services are not directed to children under 13. Welltory does not knowingly collect personal information from anyone under 13. If you believe a child under 13 has provided us with personal information, please contact us at [email protected] and we will promptly delete such information.

Health Claims in Marketing

Welltory is committed to making only substantiated health claims in Community marketing, consistent with FTC guidance (16 CFR Part 255) and applicable consumer protection law. Welltory will disclose any material connections in publications based on Community data, in compliance with the FTC Endorsement Guides (16 CFR Part 255).

Severability

If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary or severed. Remaining provisions continue in full force.

Contact

If you have any questions, concerns, or complaints about these Community Terms of Service or suggestions about any aspect of participation in this Community, please contact us at [email protected].