Community Guidelines

Last updated: July 7, 2026

These Community Guidelines are incorporated into our Community Terms of Service and explain the rules, safety standards, and member responsibilities that apply to Welltory Health Communities. They apply to all Community members, moderators, Group Health Educators, and participants, and to all Community spaces, cohorts, groups, channels, events, posts, messages, files, reactions, and interactions, regardless of the platform or format used to provide Community Services.

Violation may result in content removal, suspension, or permanent ban. Legal consequences of violations and Welltory's enforcement rights are set out in the Community Terms of Service.

Capitalized terms not defined in this Community Guidelines have the meanings given in the Community Terms of Service , Community Privacy Addendum and Privacy Policy .

1. What This Community Is

The Community is a peer-support and educational space for people with similar health profiles, which may be organized into groups, cohorts, channels, or other formats. It is not a medical service, clinical trial, telehealth service, digital therapeutic, or crisis intervention resource.

Nothing shared in the Community — by members, Group Health Educators, moderators, Welltory, or AI-assisted tools — replaces consultation with your own qualified healthcare provider.

2. Content Rules

2.1 You Can Post

• Your personal health experiences — use “I” statements and first-person perspective
• General educational questions about health topics relevant to the community
• Peer support, encouragement, and empathy for other members
• Publicly available health information with the source cited
• Your progress and challenges in first-person narrative format
• Questions or reflections about how to use Welltory App insights, Community educational content, or general wellness information in a non-clinical, first-person way.

2.2 You Cannot Post

• Diagnosing, prescribing, interpreting another member’s symptoms or data, or recommending specific treatments, medications, supplements, tests, dosages, protocols, or clinical actions to another member, including statements like “You should take X,” “You probably have Y,” “Your data means Z,” or “Stop/start this medication.”
• Another member’s personal health information outside the community
• Medical misinformation, unsubstantiated health claims, or content contradicting established medical consensus without credible sourcing
• AI-generated or manipulated content presented as your own personal experience, as verified health information, or as content created or reviewed by Welltory, a Group Health Educator, or another member when that is not true
• Promotion of products, supplements, or services without Welltory’s written approval
• Publicly referencing a product, supplement, or intervention you used — where you receive or expect community benefits (e.g., membership access, stipends, or co-authorship) — without clearly disclosing that material connection, as required under FTC Endorsement Guides (16 CFR Part 255). When Welltory grants approval to mention a product, you must include a clear disclosure such as: “[Disclosed: I participate in a Welltory Health Community.]”
• Harassment, bullying, discrimination, or offensive content of any kind
• Content that identifies, targets, or shares personal information about any other member
• Requests for or provision of emergency medical advice — contact emergency services instead
• Content that encourages, depicts, or glorifies self-harm or suicide
• Spam, off-topic content, or repetitive posting
• Content that violates any applicable law, including copyright, privacy, or consumer protection laws
• Soliciting members for paid services, private groups, research participation, coaching, medical care, fundraising, investments, or off-platform contact without Welltory’s written approval

3. Interacting with the Group Health Educator

The Group Health Educator shares evidence-informed educational content and may answer questions at a group level. The Group Health Educator does not provide individual medical advice, diagnosis, treatment recommendations, prescriptions, clinical interpretation of your personal data, private health messaging, emergency support, or crisis response, and does not serve as your treating physician or personal healthcare provider.

3.1 How to Frame Questions

The Group Health Educator can only engage with group-level questions. Frame your questions accordingly:

3.2 No Private Medical Messaging

Do not ask the Group Health Educator, moderators, Welltory staff, or other members to review your individual symptoms, diagnoses, medications, lab results, wearable data, treatment decisions, or personal health situation in private messages.

Do not send personal medical records, lab reports, prescriptions, screenshots containing identifiable health data, or other sensitive health documents through private messages or Community channels.

Community participation must stay within the peer-support and educational boundaries described in these Guidelines. If you need advice about your individual health situation, consult your own qualified healthcare provider.

3.3 The Role of AI in the Community

Welltory uses AI-assisted moderation and facilitation.

AI tools may:

• Flag content for human moderator review;
• Detect potential crisis signals and display automated crisis-resource messages;
• Detect possible prohibited content, misinformation, privacy risks, or unsafe medical advice;
• Assist with organizing or summarizing anonymized, aggregated group-level information for educational review;
• Apply or suggest required disclaimers or labels where appropriate; and
• Temporarily hide, hold, or queue content for review where needed to reduce immediate safety, privacy, or abuse risk.

The AI does NOT provide medical advice, diagnosis, or treatment. It does not represent itself as a licensed healthcare professional and does not replace or impersonate the Group Health Educator. Human moderators review AI flags before member-level enforcement actions such as suspensions or bans.

AI-generated or AI-assisted messages posted by Welltory in Community channels will be clearly labeled, for example with “AI-assisted” or a similar visible notice, where required by applicable law or where needed for transparency. If you are unsure whether content was generated by AI or by the Group Health Educator, check for the verified educator badge or contact [email protected] .

4. Privacy and Confidentiality

• What is shared in the community stays in the community. Do not screenshot, copy, record, download, repost, or share another member’s posts, messages, images, data, or personal information outside the Community without that member’s explicit written permission.

• Do not share personally identifying information about other members (name, location, employer, photo).
• When contributing to a group case, you consent to your anonymized data being combined with other participants’ data. Individual data is de-identified and protected as described in the Community Privacy Addendum.
• Do not attempt to re-identify anonymized group case data or identify individual contributors.

Community Platform Data Storage — Read Before Posting

Community Services are currently hosted on or integrated with Discord. Community messages and files may be transmitted to and stored on Discord’s servers, not Welltory’s servers. If Welltory later uses another Community platform, similar platform-specific data storage and privacy terms may apply and will be disclosed where relevant.

Do NOT post:

• Personal medical records, lab reports, or test results that identify you or another person;
• Insurance numbers, Social Security Numbers, government IDs, or financial account information;
• Prescription details or medication labels that identify you or another person;
• Photos of medical documents, hospital wristbands, prescriptions, or letters;
• Screenshots from the Welltory App or other apps that reveal names, account IDs, locations, or other identifiers;
• Any other information you would not want stored by the Community platform or seen by other members.

If you accidentally share such information: use the in-channel Report function or contact [email protected] immediately.

Tips:

(a) Use a pseudonym as your Discord display name.

(b) Do not tag other members by their real names without explicit consent.

(c) Describe documents in text rather than uploading files with identifying information.

5. Moderation

5.1 How Moderation Works

This Community uses a layered moderation system:

1. AI-assisted moderation — helps detect potential prohibited content, misinformation, privacy risks, and crisis signals; may display automated resource messages; may flag, queue, or temporarily hide content for review where needed.
2. Human moderation — reviews AI flags, member reports, and context; makes member-level enforcement decisions; and handles appeals.

No member’s Community access is suspended or permanently revoked solely on the basis of an automated decision.

5.2 Enforcement Steps

Violations are addressed progressively based on severity and frequency:

Severe violations may result in immediate content removal, temporary suspension, or permanent removal from the Community without prior steps. Examples include sharing another member’s private health data, attempting to re-identify anonymized data, impersonating a licensed healthcare provider or Welltory representative, providing or soliciting individualized medical advice in a dangerous way, harassment or threats, evading moderation or bans, submitting false reports in bad faith, or providing materially false information in Community enrollment, consent, safety, or access processes.

Welltory may remove or restrict content immediately where it appears to create a safety, privacy, legal, security, or operational risk, even before completing full review.

5.3 Appeals

You may appeal an enforcement decision by contacting [email protected] within 14 days after the decision is communicated to you. If an AI-assisted moderation tool contributed to the action, your appeal will be reviewed by a human moderator.

In your appeal, include your account details, the specific action you are disputing, and why you believe it was applied incorrectly. You will receive an automated confirmation that your appeal has been received. Appeals are reviewed in the order received. Only the account holder may appeal their own enforcement action.

Do not submit multiple appeals for the same decision – this will not speed up the process. After review, Welltory will inform you of the outcome. Repeated appeals for the same decision may be closed without additional review unless you provide new relevant information.

6. Reporting Violations

If you see content that violates these Guidelines:

• Use the in-channel reporting feature
• Or contact [email protected] directly

If the issue involves accidental sharing of sensitive personal or medical information, include “Privacy — Community” in your message to [email protected] .

If the issue involves imminent danger, do not wait for Welltory moderation — contact local emergency services immediately.

Do not engage with or respond to violating content — report it and let moderators handle it.

If you disagree with a post but it does not violate these Guidelines, please do not report it. The reporting function is for genuine violations only. Using it to express disagreement, harass another member, or submit knowingly false or bad-faith reports may itself result in a warning or other enforcement action.

7. Crisis and Emergency Protocol

This Community is for peer support and education only. It is not an emergency service, crisis hotline, medical provider, or mental health care provider. Welltory moderators, AI tools, members, and Group Health Educators are not able to provide emergency or crisis care.

If you or someone else may be in immediate danger, has taken steps to cause harm, may act on thoughts of self-harm or suicide, may harm another person, or may be experiencing a medical emergency, contact emergency services immediately.

Emergency and crisis resources:

1. If you are in the United States: call 911 for emergencies. For mental health, suicide, substance use, or emotional crisis support, call or text 988 or use 988 chat.
2. If you are outside the United States: contact your local emergency number or local crisis hotline.
3. If you are unsure whether the situation is an emergency, contact local emergency services or a qualified crisis resource.

If crisis signals are detected in the Community, Welltory may display automated crisis-resource messages and alert moderators. This does not mean Welltory can provide rescue, emergency intervention, clinical care, or continuous monitoring.

8. Changes to These Guidelines

Welltory may update these Guidelines from time to time to reflect changes in Community features, safety practices, moderation standards, platform requirements, or applicable law. Material changes will be communicated with reasonable advance notice where required, such as by Community announcement, email, or in-app notice.

These Guidelines govern conduct and safety rules. Changes to subscription price, billing, cancellation, refunds, dispute resolution, or liability are governed by the Community Terms of Service, not these Guidelines.

9. Contact

If you have questions, concerns, complaints, or suggestions about these Community Guidelines or any aspect of Community participation, contact us at [email protected] .